The OCC fined the lender $500 million in April 2018 for failing to employ and maintain a satisfactory compliance danger administration method. A consent order agreed to at the time purchased Wells Fargo to make a series of enhancements to its enterprise-vast compliance possibility administration program that the OCC nowadays feels have not been achieved.
“This is unacceptable,” said Performing Comptroller of the Forex Michael Hsu in a press launch. “In addition to the $250 million civil cash penalty (to be paid to the U.S. Treasury) that we are evaluating against Wells Fargo, today’s motion puts restrictions on the bank’s upcoming activities till existing problems in property finance loan servicing are adequately resolved.”
Deficiencies formerly communicated to Wells Fargo and cited by the OCC as element of a new cease-and-desist buy include things like the following:
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- Failure to “fully put into action and retain enough reduction mitigation methods and relevant impartial possibility administration tactics commensurate with the bank’s measurement, complexity, and threat profile”
- Mistakes caused by reduction mitigation decisioning resources and operational deficiencies that negatively afflicted borrowers
- Inadequate controls and inadequate oversight of loss mitigation that “caused the bank’s failure to timely detect, prevent, and quantify inaccurate financial loan modification conclusions and impaired the bank’s potential to thoroughly and well timed remediate harmed customers” and
- Interior audit coverage of decline mitigation activities that is “deficient” and “failed to incorporate all factors of earlier recognized financial loan modification final decision difficulties.”




Though Wells Fargo has taken ways to comply with the 2018 consent purchase, it “failed to totally and well timed carry out productive and sustainable corrective actions,” the OCC mentioned.
Actions expected: Underneath the OCC’s new cease-and-desist purchase, Wells Fargo must acquire “broad and comprehensive corrective steps to boost the execution, possibility administration, and oversight of the bank’s reduction mitigation application.” This correction involves the pursuing three core things:
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- Developing a compliance committee of at minimum a few members, “of which a vast majority shall be directors who are not staff members or officers of the Lender or any of its subsidiaries or affiliate marketers,” according to the OCC. The committee will be dependable for approving the bank’s action prepare monitoring and overseeing compliance with the provisions of the consent order and publishing a composed progress report to the board.
- Setting up a reduction mitigation unbiased chance management software “designed to ensure that the lender has effective and unbiased checking and screening of its decline mitigation program.” This incorporates, but is not minimal to, an helpful threat framework that establishes accountability and accountability for respective frontline models servicing of suitable staffing concentrations and sufficiently experienced workers to satisfy their roles in the software and appropriate risk-based mostly unbiased screening of loss mitigation and loan modification decisioning precision and validation techniques.
- Adopting an interior audit system that “adequately assesses controls and operations with respect to the bank’s reduction mitigation activities.”



Though the purchase stays in outcome, Wells Fargo is additional restricted from getting specific 3rd-occasion residential mortgage servicing and need to make sure borrowers are not transferred out of the bank’s personal loan servicing portfolio until finally remediation is delivered, “except as required by an investor pursuant to a contractual proper,” the OCC stated.
Wells Fargo’s reaction: The lender neither admitted nor denied the OCC’s results.
“Building an ideal danger and control infrastructure has been and stays Wells Fargo’s top rated precedence,” stated CEO Charlie Scharf in a statement. Scharf included the OCC’s steps “point to operate we must continue on to do to tackle significant, longstanding deficiencies.”
“We are taking care of various difficulties concurrently, and development will appear alongside setbacks,” he continued. “That stated, we believe that we’re building substantial development, the work needed is clear, and I continue being self-assured in our ability to entire it.”
Wells Fargo also declared that, efficient Wednesday, the Shopper Financial Defense Bureau’s (CFPB) consent get issued in September 2016 pertaining to the bank’s retail sales tactics had expired.
“The expiration of the CFPB’s 2016 consent purchase is agent of progress we are producing,” Scharf reported. “We have completed substantial do the job designed to be certain that the carry out at the main of the consent order—which was reprehensible and wholly inconsistent with the values on which this organization was built—will not recur.”
